HOTEL POLICIES AT HANOI TRAVELLER HOUSE

 

Check in time: 14.pm

Check out time: 12.pm

Early check in is depended on room availability. Early check in is calculated from 6am until 12pm. Half charge is applied.

Late check out is depended on room availability. It is calculated from 12pm until 18pm. We will charge half of room rate.

 

1. Cancellation policies

a – For individual customer – number of rooms lower than 3

– Cancellation made 5 days before arrival date: no charge

– Cancellation made 2 – 5 days before arrival date: The first night will be charged

– If later or In case no-show (not coming): 100% total value of booking will be charged.

b – For group of customer – number of rooms from 4 – 8 rooms

– Cancellation made 10 days before arrival date: no charge

– Cancellation made 5 – 9 days before arrival date: The first night will be charged

– If later or In case no-show (not coming): 100% total value of booking will be charged.

 

c – For group customer – number of rooms more than 8 rooms

– Cancellation made 14 days before arrival date: no charge

– Cancellation made 7 – 14 days before arrival date: The first night will be charged

– If later or In case no-show (not coming): 100% total value of booking will be charged.

d – Cancellation booking in case of god: we will not charge any fees with reason of war, seriously storm, Gorvenment Policies.

2. Payment methods

– We accept payment by credit card (VISA, Master). By this type, the added transaction fees is charged. Total of fees is  3% total value of transaction.

– You can pay by cash: Vietnam Dong, USD, EUR, Pound, AUS dollars. The exchange rate will be calculated by bank rate.

– You can also pay by bank transfer. Please request our Sales Department to get the bank detail.

3. Conditions to stay.

– You must show your passport, Vietnam ID card to the Receptionist when you do check in at Reception Bar. Your passport might be kept some hours for declairing information for Immigration Department. We do not allow someone stay at Hanoi Traveller House without passport. In case of that, your booking will be cancelled and presented as No-show.

– We accept extra person stay in the room depened on room conditions and availability. The extra charge is applied as 10USD per person includes breakfast

– We do not require full payment for your stay period. If you stay for long, you are required to pay for each 5 days.

– Luggage store at our hotel is free of charge, you can leave your luggage at our hotel maximum 3 months. Your luggage will be stored in locked room. Please register with receptionist and get the luggage tag. Whenever you want to take it back, please give the tag for the Bellman, he will help you to find your things. If you want to leave important personal items such as laptop, money, jewelry… we strongly recommend you to leave at receptionist.

 

4. Introductions during stay.

Smoking is not allowed in Hanoi Traveller House. Please come to the our Garden Bar (just under your room) to smoke We will do penalty if someone smokes in the room.

Pets are not allowed at any cases. We can refuse your booking if you bring PET to our hotel.

Phone number of reception: 100

Breakfast time: From 6.30am – 9.30am. You will select the food with the introductions of the waitress. Probably, breakfast is included in the room rates. If extra person, we will charge 3USD/person

WIFI: It is free of charge. In our hotel, each of floor has different WIFI name, but we use only 1 password:

Complementary in the room: 2 bottles of water on the top of table, 2 small bags of tea and coffee.

Wake up service: Free of charge. Please register the time with receptionist or Customer Service Manager.

You have to responsible for any damage of the facilities inside your room as well as in the hotel if caused by you. The amount of charge is based on the price of items in the market.

Airport transfer is available at the airport. We will charge 16USD from airport to our hotel and 15USD from our hotel to the airport. This is non-profit service. Please supply us your flight number and arrival/departure time, we will arrange car to pick you up on time.

Tour service is available at our hotel. You can register for the tour with Customer Service Manager or receptionist all the tours you are interested in. This is the assistance from us. Please note that there are many options of the tour – Luxury, Deluxe, Classic and budget tour – with different price. We recommend you the best one how to fit your budget. You will get what you paid for.

THANK YOU FOR CHOOSING HANOI TRAVELLER HOUSE. WE WISH YOU HAVE A PLEASANT STAY WITH US.